Fast response. Quality assured.
Joss delivers insurance services on behalf of leading national insurers and loss adjusters across regional New South Wales, the ACT and Victoria.
Backed by a large network of strategically located insurance specialists, we respond quickly to deliver make-safe works, insurance assessments, quotations and repairs. During major events, our team scales rapidly to ensure fast resolutions and reliable outcomes for every claim.
Make-safe response
Specialist reports
Remediation and rectification works
Trade coordination and project management
Site assessments
Scoping and quoting
24/7 call centre support
Joss works closely with insured parties, insurers and loss adjusters to ensure clear communication and transparency throughout every stage of the insurance process.
Our operational controls align with APRA’s CPS 230 standard, strengthening resilience and risk management across the business. This ensures critical operations are identified, tested and consistently delivered.
Backed by a dedicated insurance team and 24/7 Call Centre, support is always available — providing confidence when it matters most.
Speed
Rapid response regional New South Wales, the ACT and Victoria
Clarity
Status updates and standardised reporting
Quality
Reliable trades and quality-assured outcomes
Availability
24/7 Call Centre for urgent and after-hours support
Because accidents and incidents don’t always happen 9 to 5, our team of friendly insurance specialists are only a quick call away.
Whether it’s an emergency call-out, a request to assess a job, or coordinating trades for a customer, our friendly and approachable team keeps our insurance services running smoothly.
CLIENTS WE SERVICE
If Joss has been appointed to assess or repair your property, the answers below explain what to expect throughout the insurance repair process.
Why is Joss attending my property?
If Joss has been appointed to assess or repair your property, the answers below explain what to expect throughout the insurance repair process.
Will the inspection be disruptive?
No. Our team will inspect and document the relevant damage carefully, respectfully and with minimal disruption.
Why has another builder contacted me about the same claim?
Insurers may ask multiple builders to inspect and quote on the same claim to help confirm scope and pricing. This is a standard part of the insurance process.
When will Joss start the repair works?
Once your claim is approved by the insurer, Joss will contact you and send through the required contract. After it has been signed and returned, your Insurance Supervisor will begin coordinating the repair works.
Why is Joss asking me to pay my excess?
Your insurer may ask Joss to collect the excess on their behalf before works proceed. This amount is then deducted from the final invoice issued to your insurer.
Who can I speak to for an update on my repairs?
You will be assigned a dedicated Insurance Supervisor who can assist with questions about your repairs. Our Insurance Administration Team is also available during business hours on 02 6051 1900.
What happens if additional damage is found during repairs?
Joss will document the additional items, prepare the required scope and pricing, and submit this information to your insurer for review.
Who is Joss?
Joss is a family owned Australian company delivering construction, maintenance and facilities services across regional New South Wales, the ACT and Victoria. For more than 50 years, our local teams have helped build and maintain the places communities rely on every day.
