Always on. Always ready.

24/7 Contact Centre

When something goes wrong, you need more than a voicemail.

Our 24/7 Contact Centre in Albury ensures that help is always just a phone call away — day or night, weekends and public holidays.

We answer 19,000 calls every year with an average response time of 34 seconds. Behind every call is a trained team member ready to assess, coordinate and dispatch the right solution fast.

How it works

01

You call. We answer. Speak to a real person who understands your issue.

02

We assess and assign.Technical support determines the right response and mobilises the right tradesperson.

03

Action happens fast.Our network of 3,500+ prequalified subcontractors across NSW, VIC and ACT gets to work.

Delivering consistent,
measurable results.

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Testimonials

“The responsiveness of the Joss Contact Centre gives us real confidence. No matter the time of day, we know a real person will answer and take ownership of the issue. Their team assesses quickly, communicates clearly and mobilises the right contractor without delay. It’s a level of reliability that’s critical to our operations.”

Facilities Manager

NSW

“When you’re managing insurance-related repairs, speed and accuracy matter. The Joss team understands urgency. Calls are answered promptly, the situation is assessed properly and trades are dispatched efficiently. It removes the stress from after-hours incidents.”

Insurance Partner

VIC

“With dozens of sites under our management, we rely on the 24/7 Contact Centre as our single point of contact. Whether it’s a minor maintenance issue or a major emergency, they coordinate everything seamlessly. Their consistency and follow-through set them apart.”

National Property Portfolio Manager

Outsource your customer service

Your calls.
Our expertise.

Managing after-hours requests, emergency callouts and tenant coordination takes time, resources and round-the-clock availability.

For many businesses, it’s a distraction from core operations.

That’s where we come in.

24/7/365 coverage with real people answering calls in an average of 34 seconds: no voicemail, no offshore call centres.

19,000+ calls handled annually with established protocols for triage, escalation and dispatch across facility management, insurance and property maintenance.

We integrate with your existing operations, using protocols and reporting requirements to ensure a consistent client experience.

We create health and aged care environments that prioritise comfort, dignity and connection, supporting the people who live, work and heal within them.

Eliminate the overhead of staffing, training and managing your own after-hours team while maintaining service quality and responsiveness.

Ready to outsource?

Let’s talk about how our 24/7 Contact Centre can support your business.

Get in Touch

Joss operates a dedicated 24/7 Contact Centre based in regional NSW.

That means friendly voices who understand regional challenges, get the local context and deliver the kind of customer service people actually want to deal with.

We become an extension of your business — handling calls, coordinating responses and ensuring nothing falls through the cracks, even when your team is off the clock.

Our contact centre outsourcing is ideal for:

  • Property managers handling multiple sites
  • Facility management companies needing overflow or after-hours support
  • Insurance providers requiring coordinated emergency response
  • Cleaning companies managing large-scale contracts
  • Businesses looking to improve service without increasing headcount

Need urgent support?

Call our 24/7 Contact Centre.